Frequently Asked Questions (FAQs) - ASTIAN

❓ General Information

• What is ASTIAN ?
  ASTIAN is an online store (operated by ASTIAN LLC ) offering high-quality products with reliable service.

• Where is ASTIAN located?
  Our address: 1536 SEAGULL DR, APT.307, PALM HARBOR, FL 34685.

• How can I contact you?
  You can reach us at +1 929 271 07 65.

❓ Ordering & Payment

• How do I place an order?
  Simply browse our website, add items to your cart, and proceed to checkout.

• What payment methods do you accept?
  We accept major credit cards, PayPal, and other secure payment options.

• Can I modify or cancel my order after placing it?
  Please contact us as soon as possible. If the order has not been processed, we can assist with modifications or cancellations.

❓ Shipping & Delivery

• Do you ship internationally?
  Yes, we offer international shipping. Shipping rates and delivery times vary.

• How long does shipping take?
  Standard shipping within the U.S. takes 3-7 business days. International shipping may take longer.

• How can I track my order?
  Once your order is shipped, you will receive a tracking number via email.

❓ Returns & Refunds

• What is your return policy?
  We accept returns within 30 days of delivery. Items must be in original condition.

• How do I initiate a return?
  Contact our support team with your order details, and we’ll guide you through the process.

• When will I receive my refund?
  Refunds are processed within 5-10 business days after receiving the returned item.

❓ Customer Support

• How can I contact customer service?
  You can call us at +1 929 271 07 65 or email our support team via our website.

• What are your customer service hours?
  We are available Monday to Friday, 9 AM - 6 PM (EST).

If you have any other questions, feel free to reach out! We’re happy to help. 😊